Shipping Policy — Koatrays®

Last Updated: September 2026

At Koatrays®, we aim to make your shopping experience simple, convenient, and reliable. This Shipping Policy explains how we process and ship orders placed through our online store.

1. Shipping Locations

Koatrays® currently ships to customers within the United States.

Shipping availability may vary depending on the product and destination. Available shipping options will be displayed during checkout.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed on weekends or U.S. holidays. During major sales, holidays, or periods of high order volume, processing may take additional time.

3. Shipping & Delivery Times

Once your order has been processed, delivery time depends on your destination, selected shipping method, and the carrier handling your package.

Estimated delivery information will be displayed during checkout when available.

Please understand that delivery estimates are estimates and are not guaranteed delivery dates. Carrier delays, weather, holidays, and other unforeseen circumstances may affect delivery times.

4. Shipping Charges

Applicable shipping charges are calculated and displayed during checkout before you complete your purchase.

Koatrays® may occasionally offer free shipping promotions or other shipping offers. Any applicable promotion will be clearly displayed on our website or during checkout.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

You can use the tracking number to follow your package through the shipping carrier's tracking system.

Please allow some time for tracking information to become active after your package has been handed to the carrier.

6. Incorrect or Incomplete Address

Please carefully check your shipping information before completing your order.

If you notice that your address is incorrect, contact us as soon as possible:

Email: jdbn1993@outlook.com
Phone: +1 785-324-2706

We will try to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply.

7. Delayed Orders

Shipping delays can occasionally occur due to circumstances outside our control, including:

• Severe weather

• Carrier delays

• Transportation disruptions

• Holidays

• High shipping volumes

• Incorrect addresses

• Other unforeseen circumstances

If your order is delayed, please check the tracking information first. If you still need assistance, contact our customer support team.

8. Lost or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please check around your delivery location and with household members, neighbors, or your building's management where applicable.

You may also contact the shipping carrier directly.

If you are still unable to locate the package, contact Koatrays® Customer Support with your order and tracking information. We will review the situation and assist where possible.

9. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

To help us investigate the issue, please provide:

• Your order number

• A description of the damage

• Photos of the shipping package

• Photos of the damaged product

Our team will review the information and help determine the appropriate next steps.

10. Multiple Items in One Order

If your order contains multiple products, your items may occasionally arrive in separate packages depending on product availability and fulfillment arrangements.

If this happens, you may receive separate tracking information for each shipment.

11. P.O. Boxes

Shipping availability for P.O. Boxes may depend on the shipping carrier and the particular product.

If a shipping method is unavailable for your address, the available options will be shown during checkout.

12. Shipping Restrictions

Certain products may have shipping restrictions based on their size, weight, destination, or other fulfillment requirements.

If a product cannot be shipped to your selected address, you will be notified during the ordering process where applicable.

13. Questions About Shipping

If you have questions about your order or shipment, please contact us:

Koatrays® Customer Support
📧 Email: jdbn1993@outlook.com
📞 Phone: +1 785-324-2706

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Koatrays® — Practical products for everyday living.